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LampsTotal – Terms And Conditions

This page (together with our Privacy Policy, Cookies Policy and our Legal Notice) tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website (www.lampstotal.com) (“Website”) to you. 

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from the Website. You may print and store a copy of these terms for your records. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from the Website.

We amend these terms from time to time as set out in clause 13 (Changes to these Terms). Every time you wish to order products, please check the terms to ensure you understand the terms which will apply at that time.


1. Preliminary provisions

1.1 Identity of the Seller

The Website is owned and operated by LampsTotal, a company incorporated and registered in the Netherlands with company number 75232766 whose registered office is at Dorpsstraat 2A, 4043KK Opheusden The Netherlands (“LampenTotaal B.V.”) and with VAT registration number NL860199629B01.

1.2 Identity of the Purchaser

For the purposes of these terms, the term “Purchaser” means the person buying LampsTotal products on the Website. To be eligible to purchase LampsTotal products on the Website, the Purchaser must be an end-consumer and must be at least 18 years old. 

By placing an order, the Purchaser agrees that:

1.3 Information on the products

The images of the products on the Website are for illustrative purposes only. Although LampsTotal makes every effort to display the details accurately, the LampsTotal products received may vary slightly from those images. All LampsTotal products shown on the Website are subject to availability. LampsTotal will inform the Purchaser by e-mail as soon as possible if the LampsTotal product ordered is not available. 

LampsTotal reserves the right to add new products, remove products or change their appearance or price at any time.  In the absence of an error, the Information on the products and prices applicable to the order will be those appearing on the Website at the time the Purchaser confirms their order.  


 1.4 Customer Services 

For any information, questions or advice on the order or the products, please contact LampsTotal’s Customer Service:

2. The order

2.1 Order Process:

2.1.1 Order on the Website 

The Purchaser selects the product(s) of his/her choice and adds it/them under the heading “Your Basket”. He/she can check the details of the planned purchase and change them at any time.

The Purchaser must then validate his/her details, billing address, location and form of delivery and the selected payment method. Please take the time to read and check the order at each page of the order process.

As soon as the Purchaser confirms his/her order by clicking on the “Confirm your payment” icon, the Purchaser is considered to have confirmed the contents and conditions of the order, the prices, characteristics, quantities and delivery deadlines for the ordered products. The order cannot be amended after this point. 

2.1.2 Order by telephone 

The Purchaser may also order products by calling +31488750930. These terms will also apply to purchases made by telephone. 

2.2 Order confirmation

After the order is placed, LampsTotal will send the Purchaser an e-mail summarising the terms and conditions of the order. Please note that this does not mean that the order has been accepted. LampsTotal’s acceptance of the order will take place when the products are dispatched for delivery.

The Purchaser may track the status of the order and download his/her invoice in the “Your Account” section on the Website.

Orders can only be processed via the Website or the telephone. 

2.3 Unavailability of products

If a LampsTotal product the Purchaser has ordered is unavailable, LampsTotal will inform the Purchaser before any other purchased products are dispatched. Only the products which are dispatched will be invoiced. 

2.4 Cancellation of the order

LampsTotal reserves the right to cancel any orders at its discretion including without limitation:

The Purchaser may cancel his/her order by exercising his/her right of withdrawal under the conditions stipulated in clause 6 (Right of Cancellation).


3. Prices

The sale prices of LampsTotal products are indicated in Euro's (EUR) with VAT included at the rate in effect on the day of the order and excluding delivery charges.

LampsTotal takes reasonable care to ensure that the prices of LampsTotal products are correct at the time when the relevant information was entered onto the system. However if LampsTotal discovers an error in the price of LampsTotal products ordered, LampsTotal will notify the Purchaser of the correct price and if the Purchaser does not wish to purchase the LampsTotal products at that price, the order will be cancelled. 

The delivery charges are as quoted on the Website from time to time. To check relevant delivery charges, please refer to the Delivery Charges page.


4. Payment conditions

Payment for LampsTotal products can be made using a debit card or credit card. LampsTotal accepts the following cards: Visa, Mastercard, PayPal, and other bank transfers.

Payment for the Products and all applicable delivery charges is in advance. LampsTotal will not charge the Purchaser’s debit card or credit card until the order is dispatched.

The entire transaction shall be effected in encrypted mode and the banking data of the Purchaser shall not transit via the Website.


5. Delivery

5.1 Delivery procedures

When ordering, the Purchaser should choose the most convenient delivery method from amongst those proposed and, if required, should provide clear delivery instructions if the delivery address is difficult to locate or access.

5.2 Delivery deadlines

The delivery time of the LampsTotal products will depend on the option selected by the Purchaser when placing the order, and will in any event be within thirty (30) days of order, except if affected by events beyond LampsTotal’s control as set out in clause 9 (Events outside LampsTotal’s control) . Any delivery dates are estimates only and LampsTotal does not guarantee that delivery will occur on the given date.

If no one is available at the delivery address to take delivery, the delivery driver will leave a note with details of how to rearrange delivery or collect the products.  If the Purchaser does not collect the products or does not take delivery of the LampsTotal products within a reasonable period and the order is returned to LampsTotal, LampsTotal will be entitled to treat the order as having been cancelled and will refund the amount of the order.

5.3 Verification of the order on receipt

The Purchaser should check immediately the condition of the package upon delivery. If the Purchaser has any concerns regarding the condition of the package or if any products are missing from the order or are incorrect or faulty, the Purchaser should inform immediately the delivery driver and notify the concerns on the delivery slip or, if this is not possible, should notify LampsTotal’s Customer Service Team as soon as possible.

The LampsTotal products will be the Purchaser’s responsibility from the completion of delivery. The Purchaser will own the LampsTotal products once they have been delivered provided that LampsTotal has received payment in full, including all applicable delivery charges.


6. Right of cancellation

6.1 Right of cancellation

The Purchaser has the legal right to cancel their order and withdraw from the contract without reason within the period of thirty (30) days of the date of receipt of his/her order. If that thirty (30) day period expires on a Saturday, a Sunday or a public holiday, the deadline will be extended until the following business day.

In order to exercise this right, the Purchaser shall, before the expiry of the thirty (30) day deadline, inform LampsTotal of his/her desire to cancel the contract This may be done using the methods below (but these methods are not obligatory):

6.2 Return of Products

Where the Purchaser exercises their right to cancel, they must return the cancelled products to LampsTotal within fourteen (14) days of the date of cancellation. Unless the products are incorrect, mis-described or faulty at the time of delivery, the Purchaser will be responsible for the cost of returning the products to LampsTotal. 

The products should be returned complete but not partial and in good condition, where possible in the original packaging. All returns should be sent to the following address: LampsTotal Warehousing, Tolsestraat 6, 4043KK Opheusden The Netherlands, accompanied by the return form (available under the Your Account heading on the Website or inserted into the package).

LampsTotal products must be returned intact, in good condition, unopened and in a condition which is suitable for resale. Opening these products will make them unsuitable for future resale. Failing to return the complete and original packaging will also reduce resale value, and the Purchaser’s refund may be reduced to reflect this.

The Purchaser should retain the proof of postage and provide it to LampsTotal in the unlikely event that LampsTotal does not receive the returned products.  

The products should be returned in good condition and the Purchaser has a duty to take reasonable care of the goods. 

6.3 Reimbursement following cancellation

LampsTotal will refund to the Purchaser the amount paid for the cancelled products together with the delivery charges within a maximum period of 14 days from the qualitative and quantitative verification of the returned products.  Refunds will only be made against the original debit card or credit card used.


7. Other returns – damaged, faulty, incorrect items

LampsTotal hopes that its Purchasers are very happy with the LampsTotal products. LampsTotal is under a legal duty (under the Consumer Rights Act 2015) to supply products that are as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect the Purchaser’s legal rights. For detailed information on his/her legal rights the Purchaser should visit the Citizens Advice website www.adviceguide.org.uk. In the unlikely event that a Purchaser receives a product which does not comply with these requirements, please contact LampsTotal’s Customer Service Team and then return the product to LampsTotal, LampsTotal Warehousing, Tolsestraat 6, 4043KK Opheusden The Netherlands, accompanied by the return form (available under the Your Account heading on the Website or inserted into the package). 

If the products do not comply with those requirements, the Purchaser will receive a full refund of the price of the LampsTotal product together with the applicable delivery charges and the cost of postage or collection. 


8. Liability

LampsTotal only supplies products via the Website for domestic and private use. The Purchaser should ensure that they have read the label before using any LampsTotal products and comply with any instructions for using the LampsTotal products. 

If LampsTotal fails to comply with these terms or is negligent, LampsTotal will be responsible for any loss or damage which the Purchaser suffers that is a foreseeable result of LampsTotal’s breach of these terms or its negligence, but will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of LampsTotal’s breach or if, at the time the products were dispatched, both LampsTotal and the Purchaser knew it might happen.

LampsTotal does not in any way exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation or in any other circumstances which are not permitted by law (including for breach of the Purchaser’s legal rights in relation to the products). 


9. Events outside LampsTotal’s control 

LampsTotal will not be liable or responsible for any failure to perform, or delay in performance of, any of LampsTotal’s obligations under its contract with the Purchaser that is caused by events outside of LampsTotal’s reasonable control.  


10. General

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If LampsTotal fails to insist that the Purchaser perform any of its obligations under these terms, or if LampsTotal does not enforce its rights against the Purchaser, or delays in doing so, that will not mean that LampsTotal has waived its rights against the Purchaser and will not mean that the Purchaser does not have to comply with those obligations. 

These terms are governed by Dutch law. This means that the contract for the purchase of LampsTotal products through the Website and any dispute or claim arising out of or in connection with it will be governed by Dutch law. The Purchaser and LampsTotal agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if the Purchaser is a resident of Northern Ireland the Purchaser may also bring proceedings in Northern Ireland, and if the Purchaser is a resident of Scotland, the Purchaser may also bring proceedings in Scotland.


11. Use of the website and use of personal information 

The Purchaser’s use of the Website is governed by the terms set out in the Legal Notice page. 

LampsTotal will only use the Purchaser’s personal information in accordance its Privacy Policy and Cookies Policy.

The Purchaser should take time to read these documents as they contain important terms which apply to the Purchaser.


12. Changes to these terms

LampsTotal may revise these terms and conditions from time to time including without limitation in the following circumstances:   

Every time a Purchaser places an order for Lampstotal products, the terms in force at that time will apply to the contract between LampsTotal and the Purchaser.