Return & Swap

Return

If you do not like the product you ordered, you can easily return it by filling in our return form. This can be done within fourteen days after having received your order. As soon as you have sent us the return form, we will provide you with further information about the return process. You must also send back the ordered product(s) within fourteen days after informing us of your intention to return them. If the items are not returned in time, you will lose your right to a refund.

Please note that not every product is eligible for return. We do not accept returns on custom products such as engraved or coated items. We will refund the full amount of your order, including original delivery fees, within fourteen days after dissolving the purchase contract, which occurs once you notify us of the return. You are responsible for the cost of return shipping.

Requirements

Products must be returned in their original packaging, or as close to original as possible. Please use protective packaging. If you do more than simply assess the item and cause damage, you as the customer are liable for any depreciation in value, which may affect your refund.

To speed up the return process, we advise including the product, the return form (received from our customer service), and a copy of your order confirmation or packing slip.

Return shipping costs are at your own expense. All other costs will be refunded by us. If you prefer a replacement product, we will deduct the cost from the original payment. If you choose a full refund, the amount will be transferred back to your account within fourteen days of informing us of the return.

Swapping

If you want to swap a product or your full order, you can follow the same return procedure. Let us know which product you would like to receive instead. If you have any questions, we are happy to assist you by phone or email.

LampsTotal Warehousing

Tolsestraat 6
4043KB Opheusden
The Netherlands