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Questions & Suggestions

The specialists in our LampsTotal team receive dozens of questions every single week, that are related to indoor light and outdoor lights. These questions are about our service, our delivery times, our warranty, the upkeep and maintenance of products, and so on so forth. We have bundled the most frequently asked questions below, and of course provided answers too! Check it out, your question might be answered below as well.

Frequently asked questions 

I would like to get a quotation for a couple of lights, how can I ask you for one?

We really appreciate questions and quotations. You can ask for a quotation in a couple of different ways:

·         Per telephone,

·         Per email,

·         By using our chat function

How do I know for sure whether my order on your web shop has gone through correctly?

After you have placed your order, you will receive a confirmation email within a couple of minutes. Please also see: 'ordering and delivery time'.

What kind of light do LED lights have?

The light colour of our LED lights are mentioned on the page of the product itself, and can vary anywhere between warm white and daylight.

What is the delivery time of a product?
Depending on the stock ordered on weekdays before 17:00, shipped the same day. If you do not order on workdays or after 5:00 PM, your order will be shipped the next working day. If a product is not in stock, the delivery time is a maximum of 7 working days. Do you want an exact delivery time? Feel free to contact us.
 
How long is the guarantee period?
The warranty period differs per article. With the article the warranty is indicated in years.
 
How can I return an item?
If a product is not expected or is defective within the warranty period, you can return it. Here you can contact the customer service. They provide you with the right information.

Suggestions.

Have you got suggestions or remarks about LampsTotal? We truly appreciate your input in regard to our customer service, our range of products and our catalogue, so please do share it with us! By doing so, you give us the opportunity to continuously innovate and improve our service. In the end, all we care about is that you feel treated like a king, and feel like telling people about our great service. Get in touch now, by either calling our emailing our customer service team.